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BeyondTrust Support

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Remote support software for service desks assisting mobile iOS users

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About BeyondTrust Support

IT help desks often lack visibility into mobile devices, making it difficult to troubleshoot problems experienced by remote employees using iOS phones and tablets.

BeyondTrust Support enables IT service desks to assist mobile employees and end users operating iOS devices. Support technicians can connect to mobile devices to chat in real time, transfer files, and review system configuration details directly through the BeyondTrust Rep Console.

The tool allows representatives to co-browse web pages and web applications alongside the end user to guide them through technical issues. Technicians can also view user-captured screenshots and push web URLs or configuration profiles to resolve problems on the device.

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  • Configuration profile pushing
  • Device system information
  • File transfer
  • Mobile companion app
  • Real-time collaboration
  • Screen capture
  • Screen co-browsing
  • Secure session chat

Made for

It teams Service desks Enterprise it

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