Canny
Customer feedback management platform linked to revenue impact
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About Canny
Customer feedback is scattered across support tickets, sales calls, and chat logs, making it difficult to prioritize feature requests based on actual revenue impact.
Canny centralizes customer feedback from channels like Gong, Intercom, Slack, and dedicated portals. It automatically extracts feature requests from conversations, merges duplicates, and connects feedback directly to CRM revenue data.
Product teams use the platform to prioritize roadmap decisions based on business impact, organize requests by theme or product area, and share public or private roadmaps. Teams can also query their feedback data using large language models via Canny's MCP server.
When features are delivered, Canny closes the loop by sending automated updates and announcements to the customers who requested them.
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