Chatwoot
Open-source customer support platform for live chat, email, and social
Unclaimed Added by the Shipfolio community. Is this yours? Claim it
About Chatwoot
Customer conversations scattered across email, live chat, and social channels make it difficult for support teams to respond quickly and maintain context. Routine inquiries can overwhelm agents, leading to backlogs and fragmented customer data.
Chatwoot is an open-source customer support platform that consolidates conversations from live chat, email, WhatsApp, and social media into a single inbox. It allows support teams to collaborate, run macros, and track customer communication history across multiple channels.
The platform includes an AI agent called Captain that learns from company documentation to answer routine questions, assist agents with reply drafts, and route complex cases to team members. It also provides a customizable web chat widget, integrated help center, voice calls, and an open API for custom workflows. Teams can choose to self-host the platform or use the managed cloud version.
Reviews
No reviews yet
Used Chatwoot? Your review helps other founders pick their tools, and it shows on your profile.
Write the first reviewNiches
Made for
Is Chatwoot yours?
Claim it to edit this page, add your stack and verified revenue, and launch. You keep the URL and everything it ranks for.
Claim Chatwoot