Front
Customer service platform combining human teams and AI agents
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About Front
Customer requests often get stuck across disconnected inboxes and separate ticketing systems, leading to dropped handoffs and lack of context between support, sales, and operations.
Front is a customer service platform that combines shared inboxes, ticketing, and collaboration tools in one interface. It allows support, sales, and operations teams to manage conversations across email, chat, SMS, and WhatsApp without losing context.
The platform integrates AI agents alongside human team members. Teams can deploy built-in AI agents to automate standard resolutions, connect custom external agents, and coordinate handoffs or escalations directly within message threads.
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