Plain
AI support stack and customer platform built for B2B teams
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About Plain
B2B support requests often arrive across scattered channels like Slack, Teams, and email without shared context or history, making manual triage slow and complex for support teams.
Plain is a customer support platform designed for B2B teams and automated agents. It consolidates conversations across Slack, Microsoft Teams, email, Discord, and in-product chat into a single queue with unified account context and conversation history.
The system includes AI agents that check logs, investigate issues, and resolve customer requests autonomously. Teams can also build automated routing workflows, send proactive broadcasts, and embed headless support components directly inside their applications.
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