Pylon: Agentic B2B Support
Agentic customer support platform for B2B companies
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About Pylon: Agentic B2B Support
B2B support teams spend excessive time gathering context across disparate tools and manually investigating issues across channels like Slack, email, and Microsoft Teams.
Pylon is a customer support platform designed for B2B companies. It consolidates customer conversations across Slack, Microsoft Teams, email, SMS, WhatsApp, and phone into a single operating environment.
The platform integrates AI agents with human workflows. Agents can investigate incoming issues before a support representative opens a ticket, look up context across connected databases and CRMs, execute automated workflows, and answer routine customer requests.
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