Usersnap
Product evidence and feedback platform for product teams
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About Usersnap
Product teams often lack centralized evidence to understand user needs, leading to wasted engineering resources from building the wrong features.
Usersnap is a product evidence platform designed to centralize feedback from across user channels. Using a single code snippet, teams can collect segmented surveys, annotated screen captures, bug reports, and in-product feedback, as well as ingest data from support tickets and customer calls.
The platform uses automated tagging and AI to identify trends, analyze sentiment, and map root causes across incoming feedback. Product teams can convert these insights into prioritized roadmaps and connect them with existing engineering and support workflows.
Usersnap also helps teams close the feedback loop with customers by delivering in-app announcements, changelogs, and direct email updates when new features and fixes are shipped.
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